My Resume – Las Vegas

Janice Anne Shubelka P O Box 130842627 South Lamb Blvd #313Las Vegas, NV 89112Telephone (702) 250-0555 OBJECTIVE:       Utilize my education and experience in an environment that will provide a diversified challenging  position that will provide the opportunity to multi-task and improve my skills and become and asset to the company.  QUALIFICATIONS:               Excellent analytical, written and communication skills.  Self-Starter.  Works well with others. Multi-task genius.  Comprehends andapplies knowledge expeditiously.  Excellent health.  Excellent typing and Computer skills.  Take initiative and able to work in a fast paced environment. Ability to work independently, strong follow through on project completion. Computer literacy and strong knowledge of Outlook, Word, Access, Powerpoint, Excel, A/R and A/P.  EDUCATION:                      1995 BS Computer Science                              University of Massachusetts             Lowell, MA EMPLOYMENT:  Administrative Assistant                01/2001 To             Manager of Credit Counseling Dept                   Credit Counselors of America    Las Vegas, NV                Present                   NFCC Certified Senior Credit Counselor                                                                                                                                     Company              Manage day-to-day activities of Counseling Department  Prepare reports, oversee training of new employees.Dissolved              Monitor departmental production, compile and analyze data.  Assign duties; oversee daily responsibilities             7/12/0007                responsible for staff development  Provide customer service to inbound and outbound calls to counsel clients inany situation regarding their financial needs.  This includes Pre Bankruptcy and Post Bankruptcy.  Assist in difficult and unique situations through personal interviews; prepare detailed budgets and counsel individuals and families on the effective use of their financial resources.  When warranted, establish a Debt Management Plan to assist the client in the liquidation of their outstanding debt.  Answer and direct phone calls. Filing, labeling, and keeping copies of daily forms. Receiving of all mail, separating, and disbursement. Matching of bills to receipts and receiving of all daily shipments. Weekly audit of office inventory supplies. Maintains daily call log. Runs weekly billing report. Follow up on signatures from customers. Customer follow up on service, delivery/setup. Review and verification of invoices to transmittal report weekly. Responsible for vendor files being up to date. Maintaining Calendar, events, meetings, and travel planning. A/R amd A/P.                 1999-2001               Technician Level II SDSL Telephone Lines    Mpower Communications              Las Vegas, NV                                                Provide customer service support to in-bound and out-bound clients for information regarding                                                Symmetrical Digital Service Lines for diversified computer platforms from the Internet.  Trouble-                                                shoot on modem connections, network connections and computer connections.  Responsible for                                                day-to-day activities performed by each technician.                 1997-1999               Technician Level II ADSL Telephone Lines    Bell South Tel Div-Client Logic  Las Vegas, NV                                                Provide customer service support to in-bound and out-bound clients regarding information on Asymmetrical Digital Service Lines and trouble shoot on diversified computer platforms. Assist in administrative duties such as daily, weekly and monthly reports using Excel and Access.  Design and implement presentations using PowerPoint.                 1968-1997               Administrative Assistant/Database Admin   The MITRE Corp                     Burlington, MA.Heavy usage of Outlook, Word, Access, Powerpoint and Excel. Perform daily administrative tasks involving the Database and support to department of 156 engineers, secretaries, and Upper Management  Develop and organize presentations for new software and operating systems to be used in the department on various computer platforms.  Develop,  execute and evaluate database administration policies and procedures; tune database for optimum performance.  Write SQL programs to pull information from database for Reports to Upper Management, Accounting, and Financial Departments. REFERENCES:                    Will be furnished upon request. SALARY:                              Negotiable